0. General information on the General Data Protection Regulation (GDPR)
Aussie Group, S.L. (hereinafter, "LUXES"), located at c/ Antoni Gaudí, 6, 08349 Cabrera de Mar (Barcelona), phone +34 93 790 47 46 and email [email protected] , is the responsible for the processing of personal data collected through this website.
The personal data you provide to us through the contact forms will be used to respond to your information requests and, if applicable, to send you communications about our products and services, always based on your consent.
The data is stored on servers located in the European Union.
The failure to complete the required information may hinder the proper processing of your request.
You can exercise your rights of access, rectification, deletion, opposition, portability, and limitation of processing, as well as withdraw your consent, by sending an email to [email protected].
If you believe that your rights have not been addressed, you can file a complaint with the Spanish Agency for Data Protection (www.aepd.es).
1. Additional Information Privacy Policy Luxes Website
At LUXES, we handle users' personal data with respect, transparency, and in accordance with current data protection regulations. Our principles are as follows:
- Minimization principle: we only request the strictly necessary data to address requests or provide the services offered by the website.
- Confidentiality principle: we never share personal data with third parties, except when required by law or when the user has given their explicit consent.
- Purpose limitation principle: personal data is only used for the purposes described in this Privacy Policy.
This policy may be updated to adapt to regulatory changes or modifications in the operation of the website. Continued use of the website after such modifications will imply acceptance of them. We recommend reviewing this page periodically.
LUXES guarantees that this website complies with Regulation (EU) 2016/679 (GDPR) and with Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE).
User privacy is a priority for us. This policy describes the practices implemented by LUXES regarding the collection, use, and protection of personal data obtained through this website, our official social media pages, and the electronic communications we send.
2. Principles applicable to users' personal information
LUXES will apply the principles established in Regulation (EU) 2016/679 (GDPR) in the processing of users' personal data:
- Principle of legality, loyalty, and transparency: LUXES will only process personal data when there is a valid legal basis and will always inform the user clearly and transparently about the purposes of the processing.
- Principle of limitation on the retention period: Data will be retained only for as long as necessary for the purposes for which it was collected. Once the purpose has been fulfilled, it will be deleted in accordance with applicable regulations, and may be kept blocked only to address potential legal obligations.
- Minimization principle: Only the strictly necessary data will be collected in relation to the purposes for which it is requested.
- Principle of accuracy: Data must be accurate and up to date. LUXES will take reasonable measures to ensure that inaccurate data is corrected or deleted.
- Principle of integrity and confidentiality: Data will be handled securely, ensuring protection against unauthorized access, loss, alteration, or unauthorized disclosure.
3. How we obtain the data
The personal data we process at LUXES comes from:
- The contact forms available on this website.
- The emails sent directly by the user to our contact addresses.
- The interactions carried out through our official pages on social media.
- Browsing data collected through cookies, as detailed in the Cookie Policy.
4. User Rights
Any person has the right to obtain confirmation about whether LUXES processes personal data concerning them.
As a user, you can exercise the following rights:
- Right of access: to obtain information about whether LUXES processes your personal data and, if so, to access that data.
- Right of rectification: to request the correction of inaccurate or incomplete data.
- Right to erasure (right to be forgotten): to request the deletion of your data when it is no longer necessary for the purposes for which it was collected, among other reasons.
- Right to restrict processing: to request that the processing of your data be limited under certain circumstances; in that case, LUXES will only retain them for the exercise or defense of claims.
- Right to object: to oppose the processing of your data for reasons related to your particular situation. In such cases, LUXES will cease processing the data, except for compelling legitimate reasons or for the exercise or defense of possible claims.
- Right to data portability: to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract and is carried out by automated means.
- Right to withdraw consent: you may withdraw the consent granted at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To exercise these rights, you can send a request accompanied by a copy of your identification document to:
- Email: [email protected]
You also have the right to file a complaint with the Spanish Agency for Data Protection (www.aepd.es) If you believe that the processing of your personal data violates data protection regulations.
5. Purpose of data processing
When a user contacts LUXES through the forms available on this website, personal data such as name, email address, phone number, IP address, and any other information that the user voluntarily provides is collected. This data will be used for the following purposes:
Management of inquiries and requests
Attend to and manage information requests sent by users through the contact form or emails.
Legal basis: user consent and, where applicable, implementation of pre-contractual measures.
Sending of informational and commercial communications
Sending communications related to products, services, lighting solutions, technical content, or industry news, provided that the user has given their consent.
Legal basis: consent.
Website Improvement
Analysis of web usage through cookies or other identifiers to improve user experience, resolve issues, and maintain site security.
The analytics information is processed in an aggregated manner and in accordance with the Cookie Policy.
Legal basis: consent (non-essential cookies) and legitimate interest (technical security).
Social media management
LUXES may have profiles on social media. The processing of data from those who choose to follow our official pages will be governed by:
- this Privacy Policy
- the privacy policies of each social network.
The data will be used to properly manage our online presence, inform about updates, and respond to inquiries.
Under no circumstances will they be used to send individual communications without consent.
The fulfillment of legal obligations.
Retain information when necessary to comply with applicable regulations or to meet requests from public authorities.
No data transfer
LUXES does not sell, rent, or transfer personal data to third parties, except when required by law or when the user gives their explicit consent.
If collaborating with third-party professionals, LUXES will inform the user in advance about the identity of the collaborator and the purpose of the processing.
6. Legitimacy of data processing
The legal bases that allow LUXES to process users' personal data are as follows:
- User consent: granted by submitting a request through the contact forms or by subscribing to informational and commercial communications.
- Execution of pre-contractual measures: when the user requests commercial or technical information necessary for the possible contracting of products or services.
- Compliance with legal obligations: when processing is necessary to meet requirements of competent authorities or applicable regulatory provisions.
- Legitimate interest of LUXES: to ensure the security of the website, improve the quality of service, properly manage social media, and conduct basic usage analysis for improvement purposes, always respecting the rights and freedoms of the user.
7. Recipients
The user's personal data may be processed by providers that offer services to LUXES and act as data processors, in accordance with Article 28 of the GDPR. These include:
- Odoo: platform used for CRM management and sending newsletters.
- Google LLC / Google Analytics: web traffic statistical analysis tool.
All these providers have signed data processing agreements that ensure the adequate protection of personal data.
Likewise, LUXES may rely on other technology service providers (web hosting, maintenance, email services), who also act as data processors.
LUXES does not share personal data with third parties, except for legal obligations or explicit consent from the user.
International transfers
In the case of Google Analytics and certain technological services, international data transfers may occur to the United States or other countries outside the European Economic Area.
These transfers are carried out with appropriate safeguards, such as adherence to the EU–US Data Privacy Framework or, failing that, the signing of Standard Contractual Clauses approved by the European Commission.
8. Data confidentiality and security
LUXES is committed to handling users' personal data confidentially and to implementing the necessary technical and organizational measures to prevent its alteration, loss, unauthorized access, or any unlawful processing, in accordance with the current regulations on data protection.
This website uses an SSL certificate that ensures the transmission of information between the user and the server is encrypted and secure.
LUXES cannot guarantee the absolute invulnerability of the Internet network; however, it will take all reasonable measures to protect the personal data it processes.
Any person involved in the processing operations on behalf of LUXES (internal staff, collaborators, or suppliers) will be subject to a duty of confidentiality, whether of a contractual or legal nature.
If a security incident occurs that affects personal data, LUXES will notify the Spanish Agency for Data Protection within the legally established timeframes and, when necessary, will also inform the affected users, especially when there is a high risk to their rights and freedoms.
9. Minors
This website and the services offered by LUXES are intended exclusively for professionals and are not intended for individuals under 14 years of age.
LUXES does not knowingly collect personal data from children under 14 years of age. In the event that inadvertent processing of data belonging to a minor is detected, it will be deleted or blocked in accordance with current regulations.
10. Veracity of the data and accuracy of the same
The user guarantees that the personal data provided through this website is truthful, accurate, complete, and up to date, being solely responsible for any damage or harm that may arise from the provision of false, inaccurate, incomplete, or outdated data.
The user agrees to inform LUXES of any changes that occur in the provided data, in order to keep it properly updated.
11. Changes to the Privacy Policy
LUXES reserves the right to modify this Privacy Policy to adapt it to legislative or jurisprudential developments or changes in the operation of the website. Any modifications will be published in this same section, indicating the date of the last update.
We recommend that users periodically review this document to stay informed about how we protect their personal information.
12. Inquiries or questions about the Privacy Policy
If you have any comments or questions about this Privacy Policy or the processing of your personal data, you can contact LUXES through:
- Email: [email protected]
- Postal mail: c/ Antoni Gaudí, 6, 08349 Cabrera de Mar (Barcelona), attention to "Data Protection".